AI Chat — Terms & Privacy
When you message a participating restaurant on WhatsApp, you may be chatting with an AI assistant provided by WhatsTable on the restaurant’s behalf. This page explains, in plain language, who you’re talking to and how your messages are handled.
Last Updated: June 21, 2026
You’re chatting with an AI assistant
Messages you receive are generated by an automated AI assistant acting on behalf of the restaurant, not a live person. The assistant helps with things like browsing the menu, placing orders, and booking or changing reservations.
A member of the restaurant’s team can join the conversation at any time. The assistant may occasionally get something wrong, so please confirm important details (such as order items, timing, or allergies) before relying on them.
How we use your messages
• Take and manage your orders
• Book and update your reservations
• Answer questions about the restaurant
• Send confirmations and service updates
• Provide support when you need help
• Keep the service secure and prevent abuse
We don’t train AI models on your chats
Your conversations are used to provide and improve the service for you and the restaurant you contacted. We do not use your WhatsApp conversations to train or fine-tune AI models, and we do not sell your personal information.
No sale of your data. No model training on your chats.
Promotional messages & how to opt out
We only send promotional or marketing messages if you have agreed to receive them. Consent is never required to place an order or make a reservation.
You can stop promotional messages at any time by replying STOP in the chat. To start receiving them again, reply START. Opt-out requests are honored promptly.
How long we keep your messages
We keep your chat history for as long as needed to provide the service and to meet legal, tax, and dispute-resolution obligations — typically up to 24 months — after which it is routinely deleted. You can ask us to delete your data sooner (see below).
Your choices & rights
Access a copy of the personal information we hold about you
Ask us to correct inaccurate information
Ask us to delete your information
Opt out of promotional messages (reply STOP)
Opt out of the sale or sharing of personal information (we do not sell it)
California residents have these rights under the CCPA/CPRA. To exercise any of them, contact us using the details below.
Important: this is not professional advice
The AI assistant helps with food orders and reservations only. It is not a substitute for professional medical, legal, or mental-health advice.
If you are in crisis or thinking about self-harm, please contact the 988 Suicide & Crisis Lifeline (call or text 988 in the US) or your local emergency services. In an emergency, call 911.
Acceptable use of the chat
This chat is provided so you can browse the menu, place orders, and manage reservations with the restaurant. Please use it for those purposes. By using the service, you agree not to misuse it.
In particular, you agree not to:
• Attempt to manipulate, jailbreak, reverse-engineer, or extract the underlying AI system, its instructions, or its data
• Submit fraudulent orders, payment details, or reservations, or impersonate the restaurant, our staff, or another person
• Probe, scan, overload, or attempt to gain unauthorized access to our systems or other users’ information
• Send spam, or abusive, harassing, threatening, deceptive, or otherwise unlawful content
• Use the service for any purpose other than legitimate orders, reservations, and related support
Attempting to hack, defraud, or gain unauthorized access to this service is a violation of these terms and may be a criminal offence under applicable computer-misuse and fraud laws.
We may suspend or block access, preserve relevant records, and report serious or suspected unlawful activity to the restaurant and to law enforcement.
Age
This service is intended for individuals 18 and older. We do not knowingly collect personal information from children.
Changes to this notice
We may update this notice from time to time to reflect changes in regulations, technology, or how the service works. Updated versions will be posted on this page.
Contact Us
Questions about this notice, or want to exercise your privacy rights? Reach out below.
support@whatstableapp.com
Website
www.whatstableapp.com